US PRO SRG Appliance Repair - Your household's friendly repairman

When you invite an US PRO SRG repair technician into your home, our expertly trained technician will deliver a unique service experience tailored to your situation. From an intensive washing machine repair to a refrigerator needing an adjustment, our technicians will treat you and your home with respect. In fact, due to our superior level of customer service, many of our customers look to US PRO SRG Appliance Repair as their preferred home appliance repair service provider.

We enjoy our work and it shows!

FAQ

Q: Appliance repair service charges: Why? And how much should I pay?

A: The service call charge should cover the appliance technician coming to your home and diagnosing what's wrong with your washer, dryer, dishwasher, refrigerator or any home appliance. It should also include a written estimate for the repair. If it turns out that the appliance is not worth repair or if you decide you would rather not repair it for the estimate you were given, then you should only pay the service call for a written estimate. Our Appliance Diagnostic in this case is fixed amount - only $55. If you decide to go ahead with the estimate, then there should be no service call charge to you. You should only pay parts, tax and labor for the appliance repair.

Q: What if your company does not have the parts to repair my appliance?

A: During the initial phone contact with the customer, our friendly office staff will try to gather all the information they can in order to obtain the parts necessary for the repairs. It's impossible to stock every item on the vehicle and if we need to order a part, another trip charge is not applied for a return visit to install the part(s).

Q: If you need to order a part, do I need to pay for another service call?

A: NO, otherwise we might as well drive around in an empty truck.

Q: What do you think about "high-end" appliances?

A: Many homeowners equate what are called high-end appliances with high-quality appliances, but that is not necessarily the case anymore.

Q: What types of appliances does US PRO SRG service?

A: We service all types of major home appliances including but not limited to, freezers, cooktops, washers, dryers, dishwashers, disposals, refrigerators, ovens and ranges.

Q: Do you buy or sell New or Used Appliances?

A: NO. We are a repair company only. However, if you need suggestions, we are always happy to help.

Q: How will I know when you will arrive?

A: Your time is important to us. All appointments are scheduled within a two or three hour window for your convenience. Our friendly office staff will always give you a courtesy call to let you know the technician is on his way, approximately 15-30 minutes before arrival. We can also email timeframes if you give us an email.

Q: How do you charge?

A: Our service call includes a diagnosis fee and a complete written estimate of the work required for your appliance. Your total bill is broken into three parts:
1) the diagnostic fee
2) any labor charges
3) any parts charges.
We base all of our prices off the Major Appliance Service National Price Guide. By using this guide, we ensure that our customers are getting the best possible repair price for their dollar.

Q: How do I know if my appliance is worth repairing?

A: We can help by giving the unit a full diagnostic check to see if your appliance is worth the repair. We have been in business for many years and it is in our best interest to provide you the information needed for you to make the best decision.

Q: Why is it important for me to be home and answer the phone during my scheduled appointment time?

A: With the exception of apartments, we cannot send our technicians out to a home without a person being there during the appointment window. If you are unable to keep your appointment, we ask that you call as soon as possible to cancel or reschedule.

Q: Can I be post billed for the repair or put on account for service?

A: We only set up billing accounts, or NON-C.O.D accounts, with customers with specific history with our company and whose credit application has been approved by our accounting department. Some exceptions do apply, so please contact our office and any one of our friendly office staff will be able to help you with further information.

Q: Will my appliance be fixed the same day?

A: All of our technicians have trucks stocked with 95% of the current, fast - moving parts. We do this to be able to fix your appliance the same day. Although we stock as many parts as we can on our trucks, occasionally we do have to order parts from our distributors, which sometimes can take one to five business days.

Q: Will I be charged again if the technician has to return due to non-stocked parts?

A: Absolutely not! When you invite an US PRO SRG Appliance repair technician into your home, our expertly trained technician will deliver a unique service experience tailored to your situation. From an intensive washing machine repair to a refrigerator needing an adjustment, our technicians will treat you and your home with respect. In fact, due to our superior level of customer service, many of our customers look to US PRO SRG Appliance Service as their preferred home appliance repair service provider. We enjoy our work and it shows!

No matter who you decide to call for your appliance repair needs,

I hope this information helps you understand that the total cost of the repair is what matters. Not the service call price. It is also important that your bill is itemized showing how much the parts cost, how much the tax was and how much the labor costs. Some companies hide that by just having the total price of the repair on the receipt. Keep this in mind: If the company you're calling won't give you some idea of what it might be and cost,...if they keep saying: "A technician will have to come out and see your appliances first before we can tell you anything",... then maybe they're not the best choice.

Why Pick US PRO SRG Appliance Repair Service?

We work hard to be the best in the business

Our technicians understand the importance of a referral

Our properly equipped technicians keep your home and
appliances clean

Technicians undergo a Background Check and
Drug Test when hired

24/7 Emergency Service

OEM Parts

Same Day Service

Flexible Schedule

Price Match Guarantee

We offer flat-rate pricing on all of our repair services, which means that you pay by the job, not by the hour. Even if the service takes longer than expected, you will never be charged an overtime fee. We provide a price quote upfront, before service begins, so you won't be stuck with any hidden fees.

Our goal is to provide you with exceptional service from start to finish!

Please feel free to call us at (323) 840-4373 with any questions or concerns.
We want to be the best in the business!

Who Are We?

US PRO SRG Appliance Repair is a company that gets recognized for outstanding customer satisfaction.

To be the best referral in appliance repair!

We serve the customer and service the appliance
with outstanding care!
We provide a superior level of support and
care to our customers!
We deliver top-notch results in a quick
and efficient manner!

Some of the Most Famous Brands We are Specialized in:

Service Area for Appliance Repair
in Orange County, CA:

Service Area for Appliance Repair
in Los Angeles, CA:

100% Satisfaction Guarantee

We will complete the job every time, on-time, and on-budget so you are satisfied
with the US PRO SRG Appliance Repair service experience.

Get your appliance fixed TODAY! Call Now: (323) 840-4373